We've all heard the statistics—your current customers are far more profitable than new customers. Nearly two-thirds (65%) of brand purchases come from repeat customers. Even a slight increase in customer retention increases overall company profitability exponentially. But what does it take to create loyal customers who bring such value to the bottom line? Time, commitment, [...]
Learning from the missteps of others is a valuable opportunity in the marketing world. Direct Marketing News recently delved into the blunders of 13 direct marketers and their subsequent rectifications. Here, we distill five crucial lessons from their experiences: Not Knowing Your Audience One of the most common traps in marketing is assuming you know [...]
Do you treat your customer acquisition and customer retention mailings the same? If so, you should reconsider. The two groups are quite different and should be marketed differently. Let’s take a closer look. Customer Acquisition Mailings Customer acquisition mailings focus on reaching potential customers who have not engaged with your brand. The goal is to [...]
Are you looking for a way to differentiate your business while positively impacting the world? Today's consumers, especially the younger generation, are more environmentally and socially conscious than ever. By embracing ESG (Environmental, Social, and Governance) practices and promoting them in your marketing communications, you can differentiate from your competitors and win customers' hearts. What [...]
Have you noticed? There has been a significant shift in focus from customer acquisition to customer retention. While businesses have long used intelligent, integrated strategies combining direct mail, email, and social media marketing to acquire new customers, there has been a steady shift to prioritizing customer retention. A recent Marketing Dive survey found that 38% [...]
Looking forward to 2023, what tone will you use in your direct mail pieces? The emails that you craft? After analyzing 240 million data points on U.S. Internet users, GWI, an audience-targeting company, has some suggestions. It found that the uncertainty and unsettledness over the last few years have profoundly impacted consumers’ psyches. They crave [...]
Think you know how your customers feel about you? So do three-quarters of companies. Yet a survey by Zogby Analytics finds that, while 73% of companies say they are “very aware” of their customers’ level of satisfaction with them, 36% of consumers say that companies are either “unaware” or “completely oblivious.” That’s a big gap! [...]
Print-on-demand services have risen in popularity over the past several years, and for good reason—they offer a great way to get the print products you need, when you need them, without going over budget or generating a lot of waste. But is print-on-demand a good fit for your business? Let’s go over the pros and cons. [...]
Think about the last time you ordered printed materials for your business—product brochures, business cards, training manuals, promotional products, and so on. What was your experience? Did the company you ordered from get the colors right? Did they make it easy for you to design and order exactly what you wanted? Did they take an interest in [...]
